How to Measure the ROI and Effectiveness of Your Search Firm Partners

While most internal recruitment leaders utilize various performance metrics to measure success, I don’t find the same type of rigor when measuring their Search Firm’s performance. Many organizations stack rank and select vendors based on cost of service, and while I don’t dismiss trying to be fiscally responsible, I don’t see why you wouldn’t measure your Search Firms like you do your internal recruitment team. Utilizing a balanced scorecard based on key dimensions is important to your internal customers.